{"id":673,"date":"2021-10-29T14:40:22","date_gmt":"2021-10-29T13:40:22","guid":{"rendered":"http:\/\/itrmt-vautoma01.esfds.net\/site\/?page_id=673"},"modified":"2026-03-13T16:01:18","modified_gmt":"2026-03-13T16:01:18","slug":"country-belgium","status":"publish","type":"page","link":"https:\/\/www.dxcfds.com\/index.php\/countries\/country-belgium\/","title":{"rendered":"Country Belgium"},"content":{"rendered":"
\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\tAbout Us\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t \t\t\t\t\t<\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div>
\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\tCareers at FDS\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t \t\t\t\t\t<\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div>
\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\tContact Us\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t \t\t\t\t\t<\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div>
\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/a>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\tISO Certification\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t \t\t\t\t\t<\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>
\n
\n\t

Service Portfolio<\/strong><\/span><\/h2>\n<\/div>\n<\/div><\/div><\/div>
<\/div><\/div>
\n\t
\n\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tMobility Workplace Services\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\tOnsite Service Delivery Scope:<\/strong>\n\n\t
  • End-User Workplace & Data Center<\/li>\n\t
  • Hp & Multi-Vendor<\/li>\n\t
  • Computing & Printing<\/li>\n\t
  • Resident & Mobile Workforces<\/li>\n\t
  • Transactional, Out-Tasked & Outsourced<\/li>\n\t
  • Dedicated & Shared Resources<\/li>\n
    \nOnshore Service Enabling Capabilities:<\/strong>\n\n\t
  • Local Help Desk<\/li>\n\t
  • MV SW Support<\/li>\n\t
  • Remote Infrastructure Services<\/li>\n\t
  • Logistics<\/li>\n\t
  • Local Call Center<\/li>\n\t
  • Local It System Management<\/li>\n\t
  • SW Development & Customization<\/li>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tCentralised Service Desk\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
    \n\t\t\t\t\tStandard scope for Service Desk:<\/strong>\n\t
  • Application Support: Standard and Customer Applications<\/li>\n\t
  • Technical Support: Connectivity, PW reset, Hardware<\/li>\n\t
  • Business Support \/ CID : Asset Management, IMAC, Procurement, End Of Life, IP\/DNS configuration, Quota\/Share management<\/li>\n\t
  • User administration (AD, Mainframe)<\/li>\n\t
  • Remote Desktop Management<\/li>\n
    \nFocused on:<\/strong>\n\t
  • Local clients (e.g. government)<\/li>\n\t
  • Clients requiring 24*7 and highly complex multilingual & low volume set ups<\/li>\n\t
  • Non standard \/ highly customized solutions<\/li>\n\t
  • Very high volume in Dutch language<\/li>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div>
    \n\t
    \n\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tApplication Development Services\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
    \n\t\t\t\t\tCore Applications Development: Bringing market leading tools, methods and technologies to automate the delivery of high quality applications. These services are further categorized based on the paradigm that they support as follows:<\/strong>\n\t
  • Web Applications Development<\/li>\n\t
  • Desktop Applications Development<\/li>\n\t
  • Integration Services Development<\/li>\n\t
  • Legacy Applications Development<\/li>\n\n
    \nModern Development Services: Services focused on the cutting edge of trends in industry, technology and market. Following are the components of the Modern Development Services:<\/strong>\n\t
  • Mobile Applications Development<\/li>\n\t
  • Applications Development for Cloud<\/li>\n\t
  • Integration with COTS Applications<\/li>\n\t
  • Application Security Services<\/li>\n
    \nTesting Services: detect, identify, and eliminate defects in all phases of applications lifecycles, saving our customers cost, time, and rework expense.<\/strong>\n

    \nSpecialized Development Services: Services built around the theme of developing applications to suit the needs of the New Styles of IT. These services are further classified into following:<\/strong>\n\t
  • Platform Extension Services<\/li>\n\t
  • Industry Horizontal Services<\/li>\n\t
  • Application Modernization Services<\/li>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tApplication Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
    \n\t\t\t\t\tScope:<\/strong>\n\t
  • Service management activities and minor enhancement in ongoing delivery of Application Management<\/li>\n\t
  • Undertaking the full range of Service Management functions required to ensure service delivery compliance<\/li>\n\t
  • Managing IT service levels in order to maintain performance objectives<\/li>\n\t
  • Providing application lifecycle technical expertise<\/li>\n\t
  • Engages in and provides support for transition\/transformation efforts<\/li>\n\t
  • Managing the technical\/service relationships<\/li>\n\t
  • Managing service improvement programs regarding customer satisfaction and service delivery<\/li>\n\t
  • Technical Support: Connectivity, PW reset, Hardware<\/li>\n
    \nFunctions:<\/strong>\n\t
  • Day-to-day service delivery<\/li>\n\t
  • Managing one or more application systems<\/li>\n\t
  • Focus on standard ITSM processes<\/li>\n\t
  • Support presales \/ sales activities<\/li>\n\t
  • Incident Management<\/li>\n\t
  • Problem Management<\/li>\n\t
  • Change Management\/Implementation<\/li>\n\t
  • Analyzes delivery requirements<\/li>\n\t
  • Promotes Customer Satisfaction<\/li>\n\t
  • Business Continuity Responsible<\/li>\n\t
  • Responsible for meeting SLA\/Service Excellence Metrics<\/li>\n\t
  • Develops and drives knowledge management strategies<\/li>\n\t
  • Identifies and drives transformation optimization efforts<\/li>\n\t
  • Collaborate with other HPE units and the customer<\/li>\n\t
  • Actively seeks opportunities to drive down the cost of delivery<\/li>\n\t
  • Document known errors and work around<\/li>\n\t
  • Contribute to client\u2019s strategic business plan<\/li>\n\t
  • Create incremental revenue opportunities<\/li>\n\t
  • Apply advanced technical and business knowledge<\/li>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

    Service Portfolio<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-673","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/pages\/673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/comments?post=673"}],"version-history":[{"count":64,"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/pages\/673\/revisions"}],"predecessor-version":[{"id":1379,"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/pages\/673\/revisions\/1379"}],"up":[{"embeddable":true,"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/pages\/21"}],"wp:attachment":[{"href":"https:\/\/www.dxcfds.com\/index.php\/wp-json\/wp\/v2\/media?parent=673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}