Service Portfolio
Mobility Workplace Services
Onsite Service Delivery Scope:
End-User Workplace & Data Center
Hp & Multi-Vendor
Computing & Printing
Resident & Mobile Workforces
Transactional, Out-Tasked & Outsourced
Dedicated & Shared Resources
Onshore Service Enabling Capabilities:Local Help Desk
MV SW Support
Remote Infrastructure Services
Logistics
Local Call Center
Local It System Management
SW Development & Customization
Onshore Service Enabling Capabilities:
Centralised Service Desk
Standard scope for Service Desk:
Application Support: Standard and Customer Applications
Technical Support: Connectivity, PW reset, Hardware
Business Support / CID : Asset Management, IMAC, Procurement, End Of Life, IP/DNS configuration, Quota/Share management
User administration (AD, Mainframe)
Remote Desktop Management
Focused on:Local clients (e.g. government)
Clients requiring 24*7 and highly complex multilingual & low volume set ups
Non standard / highly customized solutions
Very high volume in Dutch language
Focused on:
Application Development Services
Core Applications Development: Bringing market leading tools, methods and technologies to automate the delivery of high quality applications. These services are further categorized based on the paradigm that they support as follows:
Web Applications Development
Desktop Applications Development
Integration Services Development
Legacy Applications Development
Modern Development Services: Services focused on the cutting edge of trends in industry, technology and market. Following are the components of the Modern Development Services:Mobile Applications Development
Applications Development for Cloud
Integration with COTS Applications
Application Security Services
Testing Services: detect, identify, and eliminate defects in all phases of applications lifecycles, saving our customers cost, time, and rework expense.
Specialized Development Services: Services built around the theme of developing applications to suit the needs of the New Styles of IT. These services are further classified into following:Platform Extension Services
Industry Horizontal Services
Application Modernization Services
Modern Development Services: Services focused on the cutting edge of trends in industry, technology and market. Following are the components of the Modern Development Services:
Testing Services: detect, identify, and eliminate defects in all phases of applications lifecycles, saving our customers cost, time, and rework expense.
Specialized Development Services: Services built around the theme of developing applications to suit the needs of the New Styles of IT. These services are further classified into following:
Application Management
Scope:
Service management activities and minor enhancement in ongoing delivery of Application Management
Undertaking the full range of Service Management functions required to ensure service delivery compliance
Managing IT service levels in order to maintain performance objectives
Providing application lifecycle technical expertise
Engages in and provides support for transition/transformation efforts
Managing the technical/service relationships
Managing service improvement programs regarding customer satisfaction and service delivery
Technical Support: Connectivity, PW reset, Hardware
Functions:Day-to-day service delivery
Managing one or more application systems
Focus on standard ITSM processes
Support presales / sales activities
Incident Management
Problem Management
Change Management/Implementation
Analyzes delivery requirements
Promotes Customer Satisfaction
Business Continuity Responsible
Responsible for meeting SLA/Service Excellence Metrics
Develops and drives knowledge management strategies
Identifies and drives transformation optimization efforts
Collaborate with other HPE units and the customer
Actively seeks opportunities to drive down the cost of delivery
Document known errors and work around
Contribute to client’s strategic business plan
Create incremental revenue opportunities
Apply advanced technical and business knowledge
Functions: